Effective Date: 2026-07-11
Support plan payments, subscriptions, professional services, installation assistance, configuration support and marketplace-related services are governed by the payment and refund rules configured by the administrator. Manual payments require admin verification before support activation. Online payments may be verified through supported gateways such as Paystack, Flutterwave, PayPal, Stripe or other enabled providers.
Refund eligibility depends on the service delivered, support time already used, plan terms, gateway fees, applicable law and the refund policy of the business operating this installation. Setup, customization, installation, documentation, consumed support hours and activated digital services may be non-refundable unless the administrator states otherwise.
Failed, duplicate or wrongly referenced payments should be reported with proof of payment, transaction reference, payer name and date. Approved refunds may be processed through the original payment method or another approved method. Gateway fees, bank fees and currency conversion charges may not be refundable.